We are building Remedy because patients lack an advocate in our healthcare system. Maintaining your privacy is a critical component to our mission and success.
We use hospital-level encryption to store your personal information and any data we retreive from your insurance company and medical providers.
Our data center, Google Cloud Platform, undergoes several independent third party security audits on a regular basis.
Our trained and accredited medical billing specialists only access the information required to negotiate the bill in question. We continually audit all information requests.
Google has amazing spell-check because it learns from millions of people making the same mistake.
Similarly, every time Remedy eliminates an error in a medical bill, it gets a little bit smarter and can more quickly detect similar errors in other bills.
Under the Affordable Care Act, employers are spending more on health insurance than ever before. Remedy helps HR departments understand at a very high level which health plans are working.
We never reveal personally identifiable information.
Last Updated: 2016, September 27
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form, participate in a contest or promotion, subscribe to a newsletter, respond to a survey, use our interactive features, such as our feedback tools, request customer support or otherwise communicate with us. The types of information we may collect include your name, user names, member IDs, signature, passwords, date of birth, email address, postal address, phone number, mobile number, credit card, flexible spending account (FSA), and health savings account (HSA) information, health insurance information, and other information you choose to provide.
Information We Collect Automatically When You Use the Remedy Service
When you access or use the Remedy Service, we automatically collect information about you, including:
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through the Remedy Service. For example, with your authorization, we may access, view, import, request, and otherwise collect your medical bills and other information from your health insurance provider or healthcare provider on your behalf, including information about health conditions or providers, patient or member ID numbers, and treatment, billing and payment information.
Use of Information
We may use information about you for various purposes, including to:
Remedy is based in the United States and the information we collect is governed by U.S. law. By accessing or using the or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
Sharing of Information
We will not share your personal information, except as described in this Policy. For example, we may share your information as follows:
We may also share aggregated or anonymized information that does not directly identify you.
Social Sharing Features
The Remedy Service may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on the Remedy Service with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Advertising and Analytics Services Provided by Others
Remedy takes reasonable measures to help protect information we collect about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Your Choices: Account Information
You may update or correct your account information by emailing us at email@example.com. You may also email us at that address to request that we close your account and delete your associated data. However, note that we may need to retain certain information as required by law or for legitimate business purposes.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Remedy Service.
You may opt out of receiving promotional messages from Remedy by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.