Privacy

Protecting you and your data

We are building Remedy because patients lack an advocate in our healthcare system. Maintaining your privacy is a critical component to our mission and success.

Google Cloud Platform Certifications

Your data is protected

We use hospital-level encryption to store your personal information and any data we retreive from your insurance company and medical providers.

Our data center, Google Cloud Platform, undergoes several independent third party security audits on a regular basis.

Access is strictly controlled

Our trained and accredited medical billing specialists only access the information required to negotiate the bill in question. We continually audit all information requests.

How we use data

Spell-check for healthcare

Google has amazing spell-check because it learns from millions of people making the same mistake.

Similarly, every time Remedy eliminates an error in a medical bill, it gets a little bit smarter and can more quickly detect similar errors in other bills.

Insights for employers

Under the Affordable Care Act, employers are spending more on health insurance than ever before. Remedy helps HR departments understand at a very high level which health plans are working.

We never reveal personally identifiable information.

Privacy Policy

Last Updated: 2016, September 27

This Privacy Policy explains how information about you is collected, used and disclosed by Remedy Labs, Inc. ("Remedy"). This Privacy Policy applies to information we collect when you use our website, mobile application and the other online products and services that link to this Privacy Policy (collectively, the "Remedy Service").

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Remedy Service to stay informed about our information practices and the ways you can help protect your privacy.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form, participate in a contest or promotion, subscribe to a newsletter, respond to a survey, use our interactive features, such as our feedback tools, request customer support or otherwise communicate with us. The types of information we may collect include your name, user names, member IDs, signature, passwords, date of birth, email address, postal address, phone number, mobile number, credit card, flexible spending account (FSA), and health savings account (HSA) information, health insurance information, and other information you choose to provide.

Information We Collect Automatically When You Use the Remedy Service

When you access or use the Remedy Service, we automatically collect information about you, including:

  • Log Information: We log information about your use of the Remedy Service, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Remedy Service.

  • Device Information: We collect information about the computer or mobile device you use to access the Remedy Service, including the hardware model, operating system and version, unique device identifiers and mobile network information.

  • Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to improve the Remedy Service and your experience, see which areas and features of the Remedy Service are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in the Remedy Service or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through the Remedy Service. For example, with your authorization, we may access, view, import, request, and otherwise collect your medical bills and other information from your health insurance provider or healthcare provider on your behalf, including information about health conditions or providers, patient or member ID numbers, and treatment, billing and payment information.

Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain and improve the Remedy Service, including acting as patient advocate to audit, negotiate, and/or pay your medical bills on your behalf;

  • Process transactions and payments and send you related information, including confirmations and invoices;

  • Send you technical notices, updates, security alerts and support and administrative messages;

  • Respond to your comments, questions and requests and provide customer service;

  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Remedy and others, and provide news and information, and offer you products and services, we think will be of interest to you;

  • Monitor and analyze trends, usage and activities in connection with the Remedy Service;

  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Remedy and others;

  • Personalize and improve the Remedy Service and provide advertisements, offers, content or features that match user profiles or interests or that may otherwise be relevant to you;

  • Process and deliver contest entries and rewards;

  • Link or combine with information we get from others to help understand your needs and provide you with better service; and

  • Carry out any other purpose for which the information was collected.

Remedy is based in the United States and the information we collect is governed by U.S. law. By accessing or using the or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Sharing of Information

We will not share your personal information, except as described in this Policy. For example, we may share your information as follows:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf and who are not authorized to use your information for their own purposes, including medical billing specialists, who are contractors who assist us to provide the Remedy Service to you, and billing and payment services;

  • If you request that we pay a medical bill on your behalf, we will share your payment information (e.g. credit card number, or HSA or FSA account information) with the applicable provider to facilitate such payment;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;

  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Remedy or others;

  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and

  • With your consent or at your direction, including if we notify you through the Remedy Service that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or anonymized information that does not directly identify you.

Social Sharing Features

The Remedy Service may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on the Remedy Service with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow third parties to provide analytics services and to serve advertisements on our behalf across the Internet. These entities may use cookies, web beacons and other technologies to collect information about your use of the Remedy Service and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Remedy and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Remedy Service and other websites and better understand your online activity. The third party analytics providers we use may include, among others, Google Analytics and Mixpanel.

For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/choices. For information on how you can opt out of Google's use of cookies for interest-based ads you may visit the Google Analytics opt-out page.

Security

Remedy takes reasonable measures to help protect information we collect about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices: Account Information

You may update or correct your account information by emailing us at help@tryremedy.com. You may also email us at that address to request that we close your account and delete your associated data. However, note that we may need to retain certain information as required by law or for legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Remedy Service.

Promotional Communications

You may opt out of receiving promotional messages from Remedy by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Contact Us

If you have any questions about this Privacy Policy, please contact us at help@tryremedy.com.